COLLECTION AND USE OF YOUR INFORMATION
TVB & Partners Finance is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly in accordance with the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store and disclose personal information in the course of providing our finance and credit assistance services.
COLLECTION OF PERSONAL INFORMATION
TVB & Partners Finance and its representatives only collect personal information that is necessary to provide you with the commercial and asset finance assistance you have requested.
This information may be collected to:
- Assess your eligibility for finance products
- Assist with asset finance or commercial lending applications
- Communicate with lenders and service providers
- Meet regulatory and compliance obligations
In some circumstances, we may also be required to collect sensitive information (such as health information) if it is necessary for a lender as part of the credit assessment process.
USE OF YOUR INFORMATION
We only use your personal information for purposes directly related to the services we provide, including:
- Arranging and submitting commercial or asset finance applications
- Communicating with lenders, guarantors or other involved parties
- Providing ongoing credit assistance and support
- Maintaining accurate client and compliance records
DISCLOSURE OF PERSONAL INFORMATION
TVB & Partners Finance will not sell, trade, or unnecessarily disclose your personal or business information.
However, in order to provide you with finance assistance, we may need to disclose your information to certain organisations. If the required information is not provided, we may be unable to assist you.
These organisations may include:
- Banks and other finance providers
- Commercial and asset finance lenders
- Our Licensee: Emanucci Investments Pty Ltd (ACL 540953)
- Other finance intermediaries involved in arranging your application
- Valuers (where required for commercial or asset-backed lending)
- Professional service providers such as lawyers, accountants, auditors, debt collectors, mailing houses or printers
We only disclose information where necessary to provide our services or where required by law.
ACCESS AND CORRECTION
You may request access to the personal or business information we hold about you, or request corrections at any time.
To do so, please contact us:
Contact Person: Tamara van Beuningen
Address: Melbourne, Australia
Email: info@tvbpartnersfinance.com.au
Information that is easily accessible will be provided free of charge. More complex requests may incur an administration fee.
MARKETING COMMUNICATIONS
From time to time, TVB & Partners Finance may contact you with information about services or products that may be relevant to your business or finance needs.
You may opt out of receiving marketing communications at any time by contacting us directly.
SECURITY OF PERSONAL INFORMATION
TVB & Partners Finance takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, theft or modification.
We maintain secure systems and processes to safeguard the information we hold.
COMPLAINTS
If you are not satisfied with how we have handled your personal information, you may contact us using the details above. We will investigate and respond promptly.
If your complaint is not resolved to your satisfaction, you may contact:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Mail: GPO Box 5218, SYDNEY NSW 2001
More information is available at: www.privacy.gov.au
UPDATES TO THIS POLICY
This Privacy Policy may be updated from time to time to reflect changes in legislation or our business practices. The most current version will always be available upon request or via our website.